ERP systems can be major investments requiring a substantial effort in implementation. Over the years, Guru has seen many organizations go through a transition period between ERP system go-live and the confident/effective use of internal support structures. The ability to support such systems is a huge undertaking for any organization. In an ideal world, ‘in-house competency centers’ become the standard method of system support. However, from Guru’s vast experience it is plainly obvious that this ‘ideal world’ of internal support is far from achievable in the short to medium term.

Based on our experience there are several aspects which cause ERP support became critical needs. To be mentioned, there are several growing needs in ERP such as growing need for a formal plan which addressed all aspects of post-implementation system activities, growing need for establishing system ownership by functional offices and growing need for additional users defining roles and responsibilities. These growing needs also bring several major challenges to be addressed in ERP support such as daily service and user support, supporting the on-going functional and technical maintenance of the systems, maintaining data integrity and optimizing the use of the systems.

Though, post implementation is fully yours; there are freedoms to you to handle and maintain your own system after implementation. Just like the machine, your system may also need to be maintained whether the usage has already correct or not. Guru provides support solutions to aid ERP system transition at any stage. Our support services is a part of our after sales services which reflects our responsibility to assure you that the system we have installed will help you grow your business. Our support is a combination of on-site and off-site (tele-support) ERP support which covers from your need to check your system and your data periodically to minor customization services, such as:

<> Data Checking

<> Objects Changes Checking

<> Functionality Checking

<> Report and Form Modification

<> Additional Report and Form